REFUNDS & CANCELLATIONS

Robert Schramm Consulting is a behavior analysis education and coaching service. Our goal is to offer you parenting and education tutorials, advice and supports. We do not implement any behavior programming but, instead, teach our clients about the important behavioral principles that determine their success. Please, understand that you are responsible for any decisions you make in how you interact with your children and/or clients. The 7 Steps is a scientifically valid approach to relationship development based on the behavior principles that guide our social lives. At Robert Schramm Consulting you can learn to use those principles to become a more consistent and positive influence in the lives of the children you are concerned about. If you are dealing with any severe aggressive or self-injurious behavior and you are not comfortable with implementing the 7 Steps without in-person supports, please, contact us for help in finding a local Board Certified Behavior Analyst who is fluent in the use of these 7 Steps to Earning Instructional Control. 

Robert Schramm Consulting refund and cancellation policy:

All of our “On-Demand Course” purchases are final and non-transferrable. Access to the course material will come through your account and will remain available for the duration of the purchased timeframe for repeat viewings. Extensions of that timeframe at reduced rates will be made available to you by email offer. If you have any technical difficulties viewing or downloading any course materials, please contact us through our website contact form.

All of our “Online Coaching Session” purchases are final and non-transferrable. However, they can be rescheduled at your convenience up to 24 hours before the start of the session. Any missed session not rescheduled before 24 hours prior, will not be refunded but, you will receive a 50% discount on your re-purchase of that session.

All of our “In-Person” consultations and workshops are negotiated through direct quote and are paid for prior to the event. If a workshop or in-person consult is cancelled up to 1 week before the start of the event all funds will be refunded minus any costs already paid for by Robert Schramm Consulting (i.e. plane tickets) and an additional $100 per day scheduled. If cancelled within 7 days of the start of the event, 50% of the paid fees will be refunded.

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